SHIPPING POLICY

FOR ONLINE ORDERING:

DUE TO LEGAL REQUIREMENTS WE USE A 3RD PARTY FULFILLMENT PARTNER FOR ALL ONLINE ORDERS. IF YOU ARE HAVING ISSUES WITH YOUR ORDER, PLEASE EMAIL US DIRECTLY AT ORDERS@DRINKNOCA.COM


SHIPPING TIME FRAME

UPS IS OUR THIRD-PARTY SHIPPING PARTNER; ONCE YOUR PACKAGE LEAVES OUR FACILITY (WITHIN 24-48 HOURS FROM THE TIME OF YOUR ORDER), WE HAVE NO CONTROL OVER WHEN IT IS DELIVERED TO YOU, THOUGH IT SHOULD BE WITHIN 5 BUSINESS DAYS. MOST EAST COAST DELIVERIES ARE WITHIN 2-3 DAYS, MID-WEST 3-4 DAYS AND WEST COAST 4-5 DAYS.

 

UPS DOES NOT OPERATE ON WEEKENDS OR HOLIDAYS; THEY WILL DELIVER ON CHRISTMAS AND NY’S EVE, BUT DO NOT PICK-UP PACKAGES ON THESE DAYS, SO SHIPPING IN/AROUND HOLIDAYS MAY DELAY YOUR SHIPMENT AND SHOULD BE KEPT IN MIND UPON ORDERING.


AGE REQUIREMENTS

21+ SIGNATURE IS REQUIRED ON DELIVERY. YOU DO NEED TO BE HOME IN ORDER TO PROPERLY RECEIVE THIS PACKAGE. IF YOU ARE NOT ABLE TO BE THERE WHEN IT’S GOING TO BE DELIVERED, PLEASE ENSURE THAT SOMEONE 21+ IS ABLE TO RECEIVE IT FOR YOU. PACKAGES CONTAINING ALCOHOL WILL NOT BE LEFT ON DOORSTEPS AND DELIVERY WILL BE ATTEMPTED 3 TIMES. WE RECOMMEND ORDERING TO YOUR PLACE OF WORK IF YOU ARE TYPICALLY NOT HOME THROUGHOUT THE DAY.


REFUND POLICY

WE DO NOT OFFER REFUNDS IF YOUR ORDER IS RETURNED TO US. ALL SALES ARE FINAL. WE ARE CHARGED AN ADDITIONAL $20 FOR ALL RETURNED PACKAGES THAT ARE NOT DELIVERED AFTER 3 ATTEMPTS AND ANOTHER $20 IF WE WANT TO ATTEMPT DELIVERY AGAIN. WE WILL BE HAPPY TO RESHIP IT TO YOU FOR A STANDARD $40 RESHIPPING FEE. WE WILL OF COURSE OFFER PARTIAL REFUNDS, FULL REFUNDS OR REPLACEMENTS FOR ANY PRODUCTS THAT ARRIVE DAMAGED.